We fly our CJ2+ into BTR about 3-4 times per quarter, and up until this last time, have used Landmark. We noticed a huge downfall in Customer Service, so we decided to give the Baton Rouge Jet Center a try. What a tremendous relief to find an FBO who remembers that their customers are the reason that they are in business. From the initial phone call, to our arrival just before closing time, to the departure the next day; these folks went out of our way to make us feel welcomed. The line crew greeted our passengers as they were exiting the airplane, the CSR was ready to go with rental cars, and because of this, our passengers went from the jet to their cars in literally 5 minutes. No waiting on the CSRs to finish with their personal phone calls, or realizing that no one had called to verify the rental cars and now they aren’t here, despite the crew being told that they were. BTR Jet Center went out of their way to earn our business, and they have. Highly recommended!!!
